A structured, evidence-based 360° process. AI-led and fully anonymous. Gather feedback from 8 to 12 colleagues across roles and receive a thematic report with a personalised CPD action plan.
Designed for Australian clinical environments. Results in days, not weeks.
Coaching-grade depth at self-serve speed and cost. Refract sits between cheap tick-box MSF tools and expensive facilitator-led coaching.
Executive coaching / facilitator-led 360°
Refract Clinical
A rigorous multi-rater methodology covering clinical performance, communication, and leadership, delivered entirely by AI and coordinated by your team.
The physician completes an AI-led self-reflection interview, typically 20 to 30 minutes.
The physician nominates 8 to 12 colleagues across roles, including peers, nurses, junior staff, and administration, and invites them directly.
Each colleague completes a confidential 15-minute AI interview at their own pace, on any device.
All responses are synthesised into anonymised, thematic feedback. A written report is generated.
The physician completes an AI-led debrief, producing a personalised action plan and CPD-ready PDF.
The physician completes an AI-led self-reflection interview, typically 20 to 30 minutes.
The physician nominates 8 to 12 colleagues across roles, including peers, nurses, junior staff, and administration, and invites them directly.
Each colleague completes a confidential 15-minute AI interview at their own pace, on any device.
All responses are synthesised into anonymised, thematic feedback and a written report.
The physician completes an AI-led debrief, producing a personalised action plan and CPD-ready PDF.
The entire process is AI-led. No human facilitator required. The physician nominates and invites colleagues directly. For enterprise deployments, a coordinator can manage invitations across a department.
AI-led feedback is only valuable if the AI understands what matters in a hospital setting. Refract Clinical is built on healthcare-specific frameworks.
Colleague responses are synthesised and paraphrased, not quoted verbatim. This removes linguistic fingerprints that could identify individuals, even in small departments.
The AI distinguishes actionable development feedback from venting or interpersonal conflict. Only clinically relevant themes surface in the report.
Where a colleague discloses a patient safety concern, the system follows a structured escalation protocol, including obtaining consent to identify the rater where required.
Reports are structured around the MBA Professional Performance Framework categories of Reviewing Performance and Measuring Outcomes, to support CPD submission. College accreditation is in progress.
All data stored and processed in Australia (AWS Sydney region). Designed for the Australian Privacy Act and hospital information governance requirements.
Where required by your organisation, supervisors can review feedback and add notes before the physician accesses their debrief, maintaining existing governance structures.
Feedback from our May 2026 beta cohort — adding shortly.
Beta testimonial — adding this week
Beta testimonial — adding this week
Refract Clinical is designed to be run across a whole department or health service. The coordinator dashboard gives you oversight of every cycle in your team, without scheduling overhead or external facilitators.
Get early accessSee invitation rates, completion rates, and cycle status for every physician in your department, all in one dashboard.
Every physician in your department receives the same structured, evidence-based process, eliminating variability in how feedback is collected.
Every cycle produces a timestamped, de-identified audit trail suitable for your CPD and credentialling records and hospital governance.
We're opening Refract Clinical to a small group of early adopters. Beta participants get access at a significantly reduced rate in exchange for structured feedback that shapes the product.
For use as part of a structured professional development programme. Refract Clinical does not feed into performance appraisal, remuneration, or promotion decisions.
Refract Clinical is not affiliated with or endorsed by AHPRA, RACP, ANZCA, RACGP, or any Royal College. Reports support, and do not replace, your organisation's existing CPD and credentialling processes.