Your network blocked part of this page

Files this page needs were stopped before they reached your browser, so buttons and form checks here will not work. This is a restriction on the network you are using — not a problem with your account or your invitation link.

What to do: Open this same link on your phone using mobile data, or on a personal computer. Or ask your IT service desk to allow refractclinical.com through the web filter — the technical details they need are at refractclinical.com/it.

For your IT service desk, the block came from

Something went wrong at our end

Part of this page failed to load properly. This is a fault in Refract Clinical, not a problem with your account, your invitation, or your network. It has been reported to us automatically.

Please try reloading the page. If it keeps happening, email support@refractclinical.com and quote this reference:

This browser is too old to open Refract Clinical

This page needs a newer web browser than the one you are using, so it will not work here however many times you reload it. Nothing is wrong with your account or your invitation link — both will work normally as soon as you open them somewhere else.

What to do: Open this same link on your phone, or on another computer with an up-to-date browser. If this is a work computer you are not able to update yourself, your IT service desk can — the versions they need are listed at refractclinical.com/it.

Supported browsers: Chrome 111, Edge 111, Firefox 111, Safari 16.4 or newer (all released March 2023).

Something on this device stopped this page loading

A browser extension or another program running inside this browser raised an error before the page could start. It is not a fault in Refract Clinical, and nothing is wrong with your account or your invitation link — the same link will work normally somewhere else.

What to do: Open this same link in a private window (InPrivate in Edge, Incognito in Chrome), where extensions are usually switched off — or in a different browser. If this is a managed work computer, the extensions are installed by your IT service desk rather than by you, and they are who can remove them.

If you contact us about this, quote